Frequently Asked Questions
Assessment overview
Do you offer personality tests?
We don’t describe our assessments as ‘personality tests’ because there are no right or wrong answers to our questionnaires. We prefer to call them ‘personality assessments’ because they are designed to help individuals learn more about themselves and others, through scientifically proven and research-driven insights that support both personal and professional development.
How can personality be measured?
Some people feel uncomfortable with the idea that something as intangible as 'personality' can be measured with scores and results. The argument in favor of psychometric assessment is that when used for selection or recruitment, it is much fairer than more traditional methods such as interviews, where unconscious bias can determine the fate of a candidate. Instead, a psychometric, or psychological measurement introduces a degree of objectivity based on years of research and development by academics and psychologists working in the field.
What is a psychometric test?
A psychometric test is a series of online, written or practical tests that assess a clearly defined sample of human behavior. There are many different types of psychometric assessment that can measure skill, ability, intelligence, personality, motivation and interests. These assessments can play a useful role in individual development and, because they can give objective evidence of the human attributes they measure, have been shown to be one of the best predictors of job performance when used in selection. In practice, psychometric tests are generally used in conjunction with other methods, such as interviews, to give a complete picture
What makes a psychometric test work?
To be psychometrically sound a test must be:
- Objective - the results obtained are not influenced by the administrator's personal characteristics or biases.
- Standardized - the test is administered and scored according to standard procedures, and people's scores are compared to known standards.
- Reliable - the test measures in a consistent way. The potential error is small and is quantifiable.
- Valid - it measures the characteristics it sets out to measure. For example, a test used to select a job applicant should predict job performance.
- Discriminating - the test should show clear differences between individuals on the behavior being tested.
Why should I use The Myers-Briggs Company assessments?
Simply put, because they work. Our assessments are proven to:
- Improve individual and interpersonal effectiveness
- Enhance teamwork and organizational performance
- Improve staff performance, morale and retention
- Support career direction for students and in later life
- Increase objectivity in staff selection and development
When used effectively, they also increase the transparency, speed and quality of line-management decisions about people, ensuring that best practices are more readily transferred from HR processes into action. They contribute to effective talent identification, leadership development, team building and driving organizational change.
What should I expect from one of your questionnaires?
Our tools can assess personality style, preferences and overall competence for a particular job or role. Depending on what exactly you want to measure and why, our assessments can be used for development or selection, and are usually accompanied by other types of assessment, such as an interview or a group exercise. In general, a respondent is asked to complete a multiple-choice questionnaire, either online or on paper. A qualified practitioner will often then provide a report to the respondent, and discuss and validate their results during a structured feedback session.
How can I be sure that a personality assessment is fair?
Two factors are absolutely vital in ensuring fairness: accuracy and ethical practice.
All our assessment have been developed on a well-respected theoretical basis, then checked for accuracy via an extensive validation and improvement process. This accuracy is measured by accepted industry standards of reliability and validity. We actively promote the ethical use of all our assessments, based around a set of unshakeable principles:
- Practitioners should be qualified to interpret the results of the assessment.
- A feedback or interpretation session for respondents is always recommended to validate their results.
- Assessments should not be used for the wrong application or for something they cannot measure.
- They do not tell the whole story about a person, and should always be used in conjunction with other measures.
Can your assessments be used with people with disabilities?
Yes. Depending on the specific requirements of the individual, you can make reasonable adjustments to the assessment process. Our Customer Support team are happy to provide advice for practitioners looking to adapt their assessment. For information, contact us at +1 800 624 1765.
What is an interest inventory?
Interest inventories are used to help identify the kinds of work someone would be interested in and potentially suited to. The Strong Interest Inventory®, compares a person’s preferred working style, interests and aversions with those of people employed in a wide range of occupations, to determine those the individual is most likely to enjoy. Interest inventories are used in career counseling, to inform career decisions, and in career development to stimulate mid-career evaluation and provide an understanding of job satisfaction or dissatisfaction. These tests are not recommended for selection, since having interest in an area does not imply ability.
Which products from The Myers-Briggs Company require certification?
The following assessments require specialized training:
- Myers-Briggs® Type Indicator (MBTI®) instrument
- CPI® 260 instrument
- FIRO® instrument
- Strong Interest Inventory® instrument
How does The Myers-Briggs Company know whether I'm certified?
To become certified to use one of our instruments, you can attend a certification program run by The Myers-Briggs Company or by one of our authorized partners. Our partners provide us with details on who attends their certification programs so that we are able to confirm their ability to purchase assessments. In addition, all customers wishing to purchase assessments that carry requirements are asked to complete a Purchase Eligibility Form in which you list the certification courses you’ve attended.
Do you offer a free personality test?
No, none of our assessments are free. If you are considering taking a free test, it is very unlikely to have any measure of validity or reliability, or to provide any meaningful insight. We do offer the MBTI assessment online for a modest cost, which is designed for individuals looking to develop greater understanding of themselves and others.
MBTI® Master Practitioner Program
Is there a higher credential that I can work toward?
The MBTI® Master Practitioner Credential Program is the next level of MBTI credential beyond attaining MBTI® Certification status. For more details on the Master Practitioner program, please visit www.MBTIMasterPractitioner.org
Who is eligible to apply for the MBTI Master Practitioner Credential Program?
- Anyone who has successfully completed an MBTI Certification Program.
- Anyone who successfully completed an MBTI Form M Qualifying Program.
What are the advantages of becoming an MBTI® Master Practitioner
The Master Practitioner program will be highly valued as it will show advanced knowledge of the MBTI assessment. The designation “MBTI Master Practitioner” can be used only by those who have met the requirements of this credential. Also, in the future, only those who have achieved this status will have the ability to participate in The Myers-Briggs Company’s Network Referral program. There will be financial incentives to this status, including periodic discounts and sales only for those who have this designation.
Is there a time limit once I have applied to the MPCP to complete all the requirements?
There is not a time limit to complete the above requirements.
Once I am in the MBTI® Master Practitioner Credential Program, how will I find courses for my CEs?
Once a workshop has been approved for the program, the organization will be able to advertise as an approved program for the MBTI MPCP. A list of the workshops will be listed online at the MBTI® Master Practitioner website.
What are the requirements to become an MBTI® Master Practitioner?
To receive the Master Practitioner credential, individuals must have applied to the credentialing program, completed and documented the required hours of continuing education and assessment application experience, submitted the required documentation and been approved by the MPCP review board. Applications are accepted online at the program website at www.mbtimasterpractitioner.org. To earn the Master Practitioner Credential, applicants must have completed and have documented:
- An approved MBTI® Form M-based MBTI® Qualifications Program (prior to Jan. 2009) or an MBTI® Certification Program (after Jan. 2009).
- 40 hours of continuing education (1CE = 1 hr of training) in approved classes and workshops. Only approved programs completed after acceptance into the MP credential program will be accepted, with the exception of Step II workshops.
- 40 hours of practical application of the instrument in training workshops and individual development engagements
Ordering FAQs
What is your return policy?
Tangible Materials
Returns and exchanges of printed resources and other tangible materials must be sent to The Myers-Briggs Company via traceable methods and must be accompanied by a Return Materials Authorization (RMA) number, which you can obtain by calling Customer Support at +1 800 624 1765.
- Returns will be for credit only. Account credits are good up to twelve (12) months from the date of issuance.
- To receive credit, materials (including paper assessments) must be unopened, in reusable condition, accompanied by a copy of the original invoice, and returned within sixty (60) days of the original invoice date.
- Kits and Money-Saving packages must be returned in their entirety.
- Please send returns to:
The Myers-Briggs Company Warehouse
4421 Giannecchini Lane
Unit 300
Stockton, CA 95206
Digital Products
All transactions for purchase of digital (intangible) products of are considered final and are not eligible for return, exchange, or credit. This includes, without limitation, PDF downloads, workshop presentations, videos, courses, mobile apps, and online assessment administrations and reports.
I live outside the U.S. How do I place an order?
If you live outside the US, please check with one of our authorized international product distributors for qualifying workshops and requirements.